Cancellation Policy
After payment confirmation, the project is treated as booked and resources are allocated. Cancellation does not make the customer eligible for refund.
Before Payment
A customer may cancel inquiry or quotation discussion before payment without charges.
After Payment
After payment, cancellation is not eligible for refund. The customer may request scope adjustment or pause/resume as per mutual feasibility.
Non-Cooperation
If the customer does not provide content, approvals or required access, the project may be kept on hold. Delay caused by customer non-response is not treated as company delay.